Pichuya - Where The Magic Of Beauty Happens!

Shipping & Damaged Items

We will not be held responsible for item lost in normal mail, hence registered mail is encouraged for all who opt for postage.
We will not be held responsible for any lost or damage item that may have incurred through mail. Quality check will be performed before the items are sent out.
Customers assume liability for all risks for items sent out by unregistered mail option.
Postage charges are dependent on the no. of items that you have purchased.
We will not hold any responsibility for any lost of unregistered mail.

We regret to inform that we do not conduct meetups or cash on delivery as we use external parties for all deliveries. Packages will be dispatched within 48 hours after payment is made. Local delivery will usually take another 2 working days max. Therefore your package will reach you less than 3 working days after payment is made. Saturdays, Sundays and Singapore recognised public holidays are not considered working days.

There will be an additional $2.24 applicable for registered articles

Postage Charges
1 ~ 2 units = S$0.80
3 ~ 6 units = $1.00
7 ~ 13 units = S$1.50
14 ~ 23 units = S$2.55
24 ~ 45 units = S$3.55
For 45 units and above, the parcel will be split into 2 parcels for the best delivery.
There will be a $0.50 handling fee charge excluding from postage charges.

Postage units
1 eyebag/eye mask - 0.5 unit
Full eye mask - 1 unit
1 men's mask/ face and neck mask - 1.5 unit
My Beauty Diary mask - 1.5 unit
SGS face mask - 2.5 unit
All other masks - 1 unit
Beauty Gadgets - Subjected to each item

Procedures of purchasing

Choose your items and click "add to cart "
Checkout and see the total Amount payable
Made Total Amount payable to POSB/DBS account via ATM transfer or internet banking.
Order will only be process once payment is received.
Send a email to enquiry[at]pichuya.com if you need more clarifications.

Products Pricing

All prices are Exclusive of postage & handling fee.
All prices are stated in Singapore dolllars.
All prices are non-negotiable as its is priced at a competitive rate.

Products

Product picture may differ from computer to computer as the colour revolution is different.
All our products are instocks, so no waiting time compare to spree !!

Cancellation of Orders

We will refund the amount paid if the order is cancelled due to the unavailability of goods.
We will not entertain any cancellations once the order is confirmed and submitted by the customer.
We reserve the rights to cancel any order if payment is not made.

Confirmation of Orders

We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

Payment for Orders

Payment for orders are to be made within 3 days after the order has been confirmed. (If the payment will be late, please email us in advance)

Exchange & Refunds

All our goods sold are non-exchangeable and non-refundable.

Confidentiality of Transactions

We will ensure confidentiality and privacy of all transactions and customers' particulars.

If you still have problems...